August 27, 2009
Top 10 tips for staff training
Thinking of arranging some training for your staff ? Well here’s our top ten list for planning staff training
1. Check what is needed – look through your records to find out what has already been done
2. Check individuals who have already had training – get proof that any training which people claim they have had is documented, remember people my claim to be more qualified than they are or may simply have no records of the training they went on.
3. Get the dates sorted out – for may people getting a date arranged for training is the hardest part. Get your training provider to send you a list of available dates in advance, or even ask them to reserve a couple of likely dates while you organise staff schedules and rotas.
4. Book the venue – your staff training can take place at your workplace or a venue that you hire, either way you’ll need to make sure that is is suitable. Call your training provider for advice, for example boardrooms full of furniture such as meeting tables might not be suitable for practical training courses such as first aid.
5. Plan for the trainer’s arrival –you’ll be familiar with the venue but your external trainer might not be, so make sure they know how to get there and how to enter the site (ie do they need a pass or swip card ?)
6. Be there –if you are the organiser then people will be looking to you for guidence on the day sot it is important that you can be contacted. All sorts of minor troubleshooting could be needed (eg delegates running late, trainer needing information etc.) so make sure that people can get hold of you.
7. Let reception know –they’ll need to know that you are expecting trainees and the trainer to arrive, so make sure that they can direct people correctly on arrival. You’ll be suprised how many of our trainers arrive at a venue only to be told to wait in reception for 20 mins because nobody knows where they should go. This uses up the time trainers need to prepare for the session.
8. Remember if you’re in the UK – cups of tea are considered an essential learning tool by most of the population !
9. Get some feedback – make sure that your training gets commented on by the attendees, and you find out how things went. This could be via feedback forms, group meeting or observation.
10. Follow up later – once training has taken place consider a follow up questionnaire or debrief with attendees to find out if the training has been put into practice.
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